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This role requires technical depth to understand systems engineering practices, strong problem-solving capabilities, and effective communication skills when working with a wide range of leaders. You will collaborate across multiple Amazon teams as you work through complex interconnected systems to improve operational efficiency and address issues that arise.Key job responsibilities
• Lead and develop an engineering team focused on building automated solutions to reduce operational toil while driving measurable improvements in operational efficiency• Manage team's operational metrics, on-call rotations, and incident response processes while implementing and maintaining operational procedures across multiple domains• Partner with AWS service teams to identify operational pain points, develop scalable solutions, and ensure smooth operational handoffs• Drive technical project planning and execution while mentoring engineers and fostering a culture of operational excellence• Collaborate across AWS teams to align on operational improvements, lead post-incident reviews, and ensure continuous service optimizationA day in the lifeAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSUtility Computing (UC)Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, amd conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
- 5+ years of experience managing software development, systems engineering, or operations teams
- 5+ years of experience in systems engineering, distributed systems, or cloud operations
- 3+ years of experience leading technical projects in a software development environment using agile methodologies
- Demonstrated ability to write clear technical documentation and business communications
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