SAP CFE Associate Consultant - SAP Concur 

India, Karnataka, Bengaluru 

592352338

Managing care services customer working for US customers (Working hours: 6:00 PM - 3:00 AM IST)

• Concur select care services team is a shared services team which works with mainly large North American customers who have procured the highly premium Select Care or Advanced Care service.
• This team support Select care managers in all aspects of select care life cycle.
• The work goes beyond the boundaries of care services, it involves working on cases and projects as deemed necessary depending on volume.

The Role

As a CFE Consultant, you will work with a portfolio of customers primarily in the North America region. You will work as a subject matter expert, communicating a variety of topics, ranging from data collection for creation of site reviews to support tickets to projects. You will do site analysis data collection, manage and maintain customer configurations and other value-added services for care services for the customer.

Understand your client’s business requirements in order to compile a site review document, support configuration and data collection requirements exceed client expectations. You will:

• Support site reviews, complete data gathering for supporting site review activities

• As requested, communicate (via phone, chat or online case/email/project) with the client, discussing goals, priorities, product roadmap, monthly releases and positioning additional services for identified gaps.

• Support front line consultants (Select care managers, account managers etc.) for ensuring consistent data collection for site analysis.

• Provide assistance to the front-line managers on their data needs.

• Make yourself consistently available to assist with customer requests (research, respond and act) as needed for your customers.

• Support front line consultants (Select care managers, account managers etc.) for ensuring consistent data collection for site analysis.

• Provide assistance to the front-line managers on their data needs.

• Make yourself consistently available to assist with customer requests (research, respond and act) as needed for your portfolio of customers.

• Coordinate conference calls with customers and SAP Concur technical resources to expedite troubleshooting when needed.

• Work on Customer issues, cases and support in communicating accordingly with R&D teams.

• Excellent communication and presentation skills.

• Analysis and troubleshooting skills.

• Excellent knowledge on SQL, Python and any other programing languages will be given preference.

• Ability to be able to manage and deliver small projects where SAP Concur features will be implemented.

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