Bank Of America Team Member 

India, Haryana, Gurugram 

592120913

Process Overview*

Aligned under Wealth Management Operations and reporting into Onboarding & Maintenance Support, Banking Onboarding & Maintenance provides opening and title maintenance changes to Merrill clients who open or own a Consumer bank deposit product such as a checking or savings account.

Job Description*

This individual should be comfortable in a fast-paced, detail-oriented environment and is dedicated to maintaining the highest standards of accuracy and Turnaround time.

The candidate is expected to resolve queries and provide support to the team in critical situations. Sense of urgency and attention to detail are pivotal competencies required to perform the functions.

Critical thinking skills are a must as documents discrepancy can occur for a variety of reasons due to the nature of procedural standard set by the Bank for accepting documents.

This is an extremely high-risk process with stringent accuracy & productivity target.

Responsibilities*

• Complete daily deadlines in a timely manner.
• The processors will need to use critical thinking to decipher and identify documents discrepancy vs information available on internal system of records.
• Provide a high level of quality service, support, and responsiveness and communicate effectively.

Requirements*

• Creative and analytical approach to problem solving
• The candidate should have good understanding of US Banking structure.
• Strong communication and interpersonal skills and ability to change communication style based on the audience.
• Document review.
• Strong knowledge in MS Office products including MS Excel.
• Attention to details and drive for accuracy.
• Ability to work well under pressure.
• Flexible for shifts.

Minimum Commerce Graduate

Certifications If Any - Any certification in finance or banking

Experience Range*

0 months to 24 months

Foundational skills*

• Basic banking and Wealth management knowledge
• Eye for detail
• Toggling between multiple system
• Good communication and listening skills.
• Strong analytical skills with great attention to details
• Organized and able to multi-task in a fast-paced environment

Desired skills:

• Highly motivated, able to work independently
• Excellent interpersonal skills, positive attitude, team-player
• Willingness to learn and adapt to changes
• Good knowledge with Microsoft Excel & PPT