Ford PFS Specialist 

Thailand 

591970350

Key Roles and Responsibilities of Position

· Manages key ITSM processes, such as incident, problem, and change management, to ensure efficient and reliable IT operations.

· Ensures adherence to IT governance frameworks and regulatory requirements, minimizing risk and supporting successful audits.

· Collaborates effectively with business partners, IT teams, and vendors to ensure smooth operations, resolve issues, and gather requirements.

· Leads projects and process improvement initiatives that enhance operational performance and deliver measurable business value.

· Empowers end-users through comprehensive training and readily available technical support, minimizing downtime and maximizing productivity.

· Proactively improves disaster recovery (DRP) and business continuity plans (BCP) through regular testing and exercises, minimizing downtime and data loss.

· Provides insightful system health reports and data analysis that drive informed business decisions and improve operational efficiency