JPMorgan Transactions Specialist IV - Global Document Services Team Lead 

United States, Texas 

591451833

Job responsibilities

• Monitor and manage the entire card production and statements mailing process, ensuring timely completion of orders and meeting production targets.
• Perform thorough quality checks on produced cards and statements to identify and address any errors or inconsistencies.
• Identify and resolve complex issues that may arise during production, including equipment malfunctions or data discrepancies.
• Coach and mentor junior team members, assigning tasks, and ensuring efficient workflow within the production line.
• Ensure adherence to all relevant regulations and internal policies and standard operating procedures regarding card and statements production.
• Review production data to identify trends, areas for improvement, and potential risks.
• Provide regular updates on production metrics and performance to management.

Required qualifications, capabilities, and skills

• Strong attention to detail
• Technical proficiency
• Leadership skills
• Problem-solving abilities
• Compliance knowledge

Tuesday - Saturday 2:00pm - 10:30pm