JPMorgan Financial Reporting - Analyst 

India, Karnataka, Bengaluru 

590785094

Job responsibilities:

• Are very comfortable communicating with customers in a metrics-driven environment
• Are able to navigate multiple technologies while staying engaged our customers
• Demonstrate resiliency, and extreme adaptability in a fast-paced environment
• Possess strong customer focus with the ability to have detailed conversations with our customers
• Take ownership of each customer interaction while treating customers with respect and responding with empathy
• Document customer account activities thoroughly and concisely
• Demonstrates personal excellence including punctuality, integrity, and accountability\

Required qualifications, capabilities and skills:

• High School diploma/GED required
• Must be willing to work in an environment that requires 100% phone-based customer interaction

Preferred qualifications, capabilities and skills::

• Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred

Work Schedule:

This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.

Internal Application Eligibility Requirements

TENURE:

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

Not enrolled in Performance Coaching

CORRECTIVE ACTION:

By submitting an application and/or joining the interview, you affirm to meet the Internal Application Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard and you are qualified for the position of interest. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subject appropriate corrective action, following the firm’s HR Policies and Guidelines.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.