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IBM Technical Account Manager Advisor 
Japan, Tokyo 
589505098

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Your Role and Responsibilities

As a Technical Advisor at IBM, you will play a pivotal role in building and maintaining strong relationships with our valued Cloud clients. Your primary focus will be on understanding their technical needs, ensuring the successful implementation of IBM solutions, driving prompt resolution to their critical support requests, and serving as their trusted advisor throughout the client lifecycle. You will need to have a proactive mindset, with the client vision, to foresee and prevent any obstacles within IBM Cloud to ensure our client is successful.


· Build and nurture strong, collaborative relationships with key stakeholders in client organizations.
· Act as the main point of contact for technical inquiries, support, and issue resolution.
· Perform regular business reviews with clients that cover many aspects including support ticket analysis, service levels, metrics and client environment performance.
Technical Expertise:
· Develop a deep understanding of your client’s technical environments, challenges, and goals.
· Build and maintain client reference materials, to assist facilitation and streamline client projects.
· Keep the client informed of key IBM information that may be critical to their success (e.g. product roadmaps, new product releases, client events, or organizational changes).
Solution Implementation:
· Oversee the successful implementation of IBM Cloud technologies, ensuring a seamless integration with the client’s infrastructure.
Issue Resolution:
· Proactively identify and address technical issues, working closely with internal teams (Technical Support, Network Operations, Systems Engineering, Product Development, Product Management, Sales and Executive Leadership) to provide timely and effective solutions.
· Serve as an escalation point for critical technical challenges, facilitating swift resolution.
· Identify and report to executive level on any critical issues your client faces.
· Complete necessary Root Cause Analysis to identify and alleviate any underlying systemic issues.
· Clearly communicate complex technical information to both technical and non-technical audiences.
· Provide regular updates to clients on project status, issue resolution, and upcoming enhancements.
· Deliver timely crisp internal executive updates on progress, detailing with percision the status and next action plan.
Account Growth:
· Identify opportunities for upselling or expanding IBM Cloud services within existing client accounts.


Required Technical and Professional Expertise
– 8+ yrs. Experience in technical service/relationship management.
– 8+ yrs. Experience in client facing role or professional consulting role.
– Experience managing priority/top accounts in technology industry.
– Fundamental knowledge/overview of industry Cloud technologies.
– Excellent communication, presentation, and interpersonal skills.
– Proven track record of leading large-scale cloud transformation projects in complex client enterprise environments.
Soft Skills:
– Excellent communication and presentation skills, with the ability to influence and persuade senior stakeholders.
– Strong analytical and problem-solving abilities, with a strategic and solution driven mindset.
– Ability to work independently and manage multiple priorities in a fast-paced environment.


Technical and Professional Requirements:
– Understanding of System administration/network layouts mid/large IT environments.
– Deep understanding of cloud architecture principles, including multi-cloud and hybrid cloud strategies.
– Knowledge of the underlying infrastructure requirements such as Networking, Storage, and Hardware Optimization
.
– Hand’s-on experience with Cloud Strategy Consulting, Modernization, Containerization, and Well-Architected Concepts
.
– PMP/ITIL Foundation/PRINCE2/Agile Methodology certification.

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