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GE HealthCare Program Coordinator- HTM 
United States, Texas 
589479679

01.09.2024

Responsibilities:

  • As directed, use knowledge of customer contract to ensure obligations are met.
  • Prioritize service, assign personnel, and follow up on commitments.
  • May assist Director of Service (DOS), Manager of Clinical Engineering (MCE) with employee appraisals, status changes, promotions, disciplinary actions, and questions.
  • Share on-call or service call escalation.
  • Function as Site Leader and is responsible for customer relationship at assigned sites.
  • Ensure service quality via frequent customer contact and formal quality reviews.
  • Responsible for prompt and accurate filing of expense, time, and service reports.
  • May track and analyze financial performance with DOS or MCE.
  • May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.
  • Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction.
  • May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.
  • Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.
  • Effectively communicate and partner with teammates and colleagues.

Qualifications :

  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment;
  • OR equivalent military education and 4+ years of experience servicing medical equipment;
  • OR High School Diploma/GED and 6+ years of experience servicing medical equipment
  • A minimum of four years' experience as a Biomedical Technician and one-year progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues.
  • Qualified experience in a customer service environment with resulting knowledge of customer account coordination.
  • Experience managing financial and administrative requirements of the position.
  • Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner.
  • Ability to analyze metrics and reports (SEDs).
  • Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).
  • Willing to travel outside of the assigned region.
  • Must have and maintain a valid driver's license.

Quality Specific Goals:

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
  • Complete all planned Quality and Compliance training within the defined deadlines.
  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
  • Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.
  • Complete one site safety inspection per month.
  • Ensure all test equipment is tracked and 100% calibrated on time.

This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE HealthCare will require proof of status prior to employment.