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Cisco Expression Interest Australia, New South Wales, Sydney 589456416
18.11.2024
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Application Date Open from 8 November 2024 to 9 December 2024
Role Type - Full time
Who You Are
- Have you supervised the activities of a national dynamic team with responsibility for results in terms of customer satisfaction and delivery assurance.
- Are you able to expand the Expert Care footprint by working closely with his/her immediate team and sales teams to drive business growth and retention (customer renewals)
- Do you foster professional development within the organization
- Have you recruited and hired the best talent to support new Expert Care customer engagements
- Do you lead, promote and engage in cross functional collaborations across Product and Service teams and throughout Cisco
- Have you identified, developed and shared operational customer best practices in efforts to continue evolving and elevating the organization
If so, our minimum requirements for this role are:
- BA, BS, BSCS, or BSEE degree
- 5 + years of experience managing operations managers, technical engineers, or project managers in a high tech company/ environment
- 5 + yrs of experience in customer support, knowledge of inter-networking technologies and the competitive Enterprise segment
- Experience in leading a high performing team in applying all elements of Operational support and Delivery excellence
- Ability to travel, mostly within Australia and New Zealand
Desired Skills
- People leadership
- Thorough understanding of IT technologies and strong knowledge of Cisco Services and Products desired.
- Understanding of organisation finances and budget management
- Demonstrated industry awareness and extensive understanding of Enterprise market trends and transitions.
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