SAP Senior Solution Support Engineer 

India, Karnataka, Bengaluru 

589267120

What you will do

eproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required. Will have to Perform weekend support whenever needed.Have to participate in Realtime Support channels like Expert Chat etc.

Core tasks include:

• Deliver Core Customer Support
• Knowledge Transfer
• Proactive Support and Incident Prevention Activities

What you bring

• 8-10 years of work experience in SuccessFactors Employee Central
• Should have excellent knowledge in EC core concepts , Position Management , Time Off , MDF, Global Benefits
• Should have worked in EC Implementation or Support
• Good understanding of standard business processes & scenarios.
• Strong customer focus.
• High attention to detail in identifying root-cause.
• Ability to understand customer’s business process and able to use that knowledge to anticipate best mode of resolution.
• Strong analytical skills and ability to apply conceptual thinking.
• Strong problem resolution, analysis and reporting skills.
• Strong team player, able to work across a highly matrixed organization.
• Outstanding task-management and collaborative capabilities.
• Excellent communication, follow-up and documentation skills.
• Ability to work with high sense of urgency and proven willingness to commit the additional time and effort on high impact issues.
• Experience with online communications.
• Excellent English communication - writing and speaking skills.