Job Responsibilities:
- Responsible for the overall management, coordination and maintenance of one of the major segment of the Bank's operations activities
- Assist in the formulation, recommendation and implementation of operations policies
- Direct the study and establishment of new and revised systems, procedures, methods, and forms
- Accountable for budget management
- May be responsible for cross-site / function project leadership
- Has the ability to influence across department / site
- Have impact on the Bank's earnings, operation or image and a major impact on the functional area.
- Ensure assigned area(s) are adequately staffed and all personnel are trained and developed
- Work with peers throughout the Bank to develop, enhance and implement business strategies
- Build external relationships in functional area
Required Qualifications, Skills and Capabilities:
- Minimum 7 years’ experience managing people required for the role
- Possess a controls mindset; understand banking regulations
- Experience planning and managing networking event or projects
- Superior multitasking, project management and presentation skills coupled with business acumen
- Prior experience handling sensitive/confidential information
- Able to tell a story with data and metrics
- Graduate in any discipline
Preferred qualifications, capabilities, and skills
- Financial industry experience
- 7+ years of experience in a call center environment, for call center roles