Rapid7 Customer Success Representative 

United States, Texas, Austin 

588348615

Responsibilities:

• Manage a defined, high-volume, book of business and achieve quarterly and yearly renewal goals

• Identify and assess customer needs and outcomes to drive value and ensuring retention

• Build customer relationships through consistent email and phone communication

• Work cross departmentally with sales, support, product, engineering, legal, order management and develop strong internal relationships

• Creatively problem solve and drive resolutions for customer issues and challenges

Requirements

• 1-2 years in a high volume customer success or client services role

• 4 year college degree

• A strong desire to work hard to make an impact, learn, and grow within a customer success organization

• Highly effective organizational, prioritization, and time management skills

• Strong verbal and written communication skills to communicate across all levels with both customers and internal teams

• Capacity for empathy and a desire to help people

• Familiarity with CRM systems and practices

• Ability to adapt/respond to different types of customer challenges while influencing outcomes

• Software/tech experience is a plus