Citi Group Relationship Associate 

Poland, Greater Poland Voivodeship, Poznan 

587805949

Key responsibilities:

• Support Relationship Managers in activities aimed at maximizing sales of the Bank's products and services, increasing account profitability, within the accepted risk
• Maintain deep relationships with customers in accordance with individually adopted goals
• Cooperation with Relationship Managers and Relationship Associates in customer service field
• Ensuring high quality of banking services offered to customers
• Cooperation with Analysts and Credit Officers in the implementation of credit tasks
• Works with product specialists and subject matter experts to structure innovative and customized solutions that meet clients’ individual needs
• Maintaining customer documentation with the utmost care and preparing appropriate reports in accordance with banking procedures
• Sharing markets updates and information’s about the competitors to the appropriate units
• Keeping direct manager informed about customers' opinions and expectations
• Ensures compliance with regulatory requirements and Citi's policies / guidelines at all time
• Share with other team members the successes achieved, the method and methodology of their implementation, in order to exchange experiences and mutual development within the team
• Stay up to date with the Bank's and competitors' products
• Continuous improving of knowledge about the current financial and economic situation of clients, market trends and behavior of enterprises in the industrial sector

Qualifications:

• Min. 3 years of experience within commercial/corporate banking
• Sound knowledge of commercial banking products and processes
• Experience and knowledge of issues related to customer service
• Basic knowledge of transactions, lending and FX operations
• Sound knowledge of financial analysis
• Knowledge of the industrial sector will be an asset
• Ability to build long-lasting relationships
• Organizational skills
• Excellent interpersonal and communication skills (e.g. negotiation, consultative skills)
• Ability to work effectively in team setting
• Efficiency and focus towards achieving business and customer goals
• Ability to work in a dynamic and changing work environment
• Highly focused, able to rapidly identify key priorities and clearly communicate the priorities
• Very good knowledge of MS-Office: Word, Excel and PowerPoint
• Must be fluent in Polish and English
• Bachelor’s/University degree, Masters degree preferred

Citi Handlowy offers:

• Job contract and social benefits (private medical care, fitness card, life insurance, attractive pension programme, co-financing of cultural and entertainment events and more. Full list can be found here: under
  Benefits for you
  and
  Benefits for your loved ones
  sections)
• Possibility to gain globally appreciated work experience
• Friendly and supportive culture and team
• Flexible and partly-remote working conditions

Your personal data will be administered by Bank Handlowy w Warszawie S.A. with its registered office in Warsaw, ul. Senatorska 16. The Bank carries out the processing of your personal data first of all to conduct the recruitment process in which you participate, i.e. in the scope specified in Article 22(1) of the Labour Code (Article 6(1)(c) of the GDPR). You are entitled to: access your personal data, rectify them, erase them, restrict their processing, transfer your data and object to their processing. More detailed information is available at the website:

Please read the information about internal reports procedure – Whistleblowers Protection Act:

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