In this role, you will work directly with the process owners, project Implementation/development teams, ServiceNow product team, production support team and multiple Infrastructure teams. You will provide in-house expertise in the matters of technical implementation, end-to-end system landscape, and application integration. You will be responsible managing projects from inception to closure. This includes, but not limited to, planning, design, requirements gathering/clarification, managing team of developers, risk/mitigation, status reporting, communication, process and technical improvements. You will also be responsible for building a strong team of ServiceNow implementors for multiple ServiceNow modules.Responsibilities include:Integration Development: Design and implement integrations between ServiceNow and other enterprise systems using REST APIs. Implement variety of authentication protocols for integrations - oauth, certificate based, SSO, custom tokensTesting & Quality Assurance: Perform unit and functional testing for all configurations and customizations. Ensure quality standards and best practices are maintained in all development efforts. Analyze logs to identify performance bottlenecks, ensuring that development is optimized for performance and scalability.Continuous Improvement: Collaborate with cross-functional teams to gather requirements and identify opportunities for process improvement and automation within the ITSM or HRSD modules.Platform Upgrades & Maintenance: Assist in ServiceNow platform upgrades, ensuring minimal disruption to services and compatibility with existing customizations.Documentation: Create and maintain comprehensive technical documentation for all configurations, workflows, integrations, and customizations.Stakeholder Communication: Work closely with business analysts, project managers, and other developers to ensure alignment on requirements and deliver high-quality solutions.Best Practices Adherence: Follow ServiceNow development best practices, including code reviews, version control, and testing methodologies, ensuring sustainable and scalable development.