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Apple Software Engineer - ServiceNow Engineering India, Telangana, Hyderabad 586814723
04.07.2024
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Description
In this role, you will work directly with the process owners, project Implementation/development teams, ServiceNow product team, production support team and multiple Infrastructure teams. You will provide in-house expertise in the matters of technical implementation, end-to-end system landscape, and application integration. You will be responsible managing projects from inception to closure. This includes, but not limited to, planning, design, requirements gathering/clarification, managing team of developers, risk/mitigation, status reporting, communication, process and technical improvements. You will also be responsible for building a strong team of ServiceNow implementors for multiple ServiceNow modules.Responsibilities include:Understand business requirements for ServiceNowProvide design and technical solutions for ServiceNow implementationProvide expertise on technical questions related to ServiceNow implementationProvide end-to-end product architecture to ensure scalable, high performance landscapeArchitect integrations with ServiceNow using LDAP, Single Sign-on, Mid server, Web-services, Email and several in-house applications and technologiesParticipate in sizing the application for future growth and scalabilityPerform technical configurations, application maintenance and house-keeping activitiesDesign security of the application, and own data security functionConfigure alerts and baseline SLAsTrouble-shoot technical issues related to ServiceNow application configuration and other technical issuesWork closely with the product team and support team of ServiceNow across various timezonesIdentify opportunities to improve the platformUnderstand the large scale thinking and apply the same for designing solutions
Minimum Qualifications
- 6-10 years of experience building and supporting enterprise scale applications
- 2 to 3 years of experience on ServiceNow scripting/javascript
- Configuration/customization experience on various ITSM modules (Incident, Problem, Change, Service, Knowledge, Asset, etc…)
- Thorough functional understanding of IT Service management or HR service delivery (HRSD) or Customer service management (CSM)
- Hands on experience of REST (JSON) based API implementation
Preferred Qualifications
- ServiceNow Application Developer certification is a plus
- Excellent verbal and written communication skills
- Excellent analytical and problem solving capabilities
- Good Collaboration skills and teamwork ethic
- Attention to details and commitment to quality
- Strong work ethic, self-motivated and well-organized
- Ability to perform under pressure and tight deadlines
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