Responsibilities
- Provide guidance on various client workflows to multiple internal ICE Data Services teams including development, data content, product, quant, and quality assurance.
- Assist in implementation and creation of new accounts and projects.
- Provide expert training and support to application users.
- Streamline current procedures to better serve end-customers.
- Perform analytical research in order to validate client reporting and strategy.
- Perform training/demos to prospective clients as well as other internal ICE Data Services teams.
Knowledge and Experience
- Bachelor’s Degree, preferably in Mathematics, Finance, Business, Economics or Computer Science.
- Work experience of 0-1 year acceptable.
- Excellent communication skills needed to effectively support clients over phone and email.
- Sufficient analytical skills needed to understand and interpret theoretical/mathematical calculations.
- Sufficient technical skills needed to troubleshoot the various products and platforms.
- Intermediate PC skills needed for assisting in software navigation, server management, and automation building.
