JPMorgan Trading Technology Support Senior Product Delivery Associate 

United States, New York, New York 

585953581

As a Senior Product Delivery Associate in Market Data Desktop Strategies, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Provides 2nd/3rd level support for core Market Data services/applications, including Open Bloomberg, LSEG Workspace, FactSet, Arcontech Excelerator, Market Axess, and others
• Offers technical support for a wide range of broker and trading applications including Tradeweb, ICAP, Brokertec, Tullet Prebon, and Tradition
• Coordinates vendor software packaging, including scripting, QA testing, and production release
• Proactively monitors the environment, manage changes, and deliver projects; participates in reviewing hygiene metrics and processes for continuous improvement
• Manages daily operations, incident resolution, and change management activities
• Collaborates with plan/build and engineering teams for smooth transitions from project to business as usual
• Partners with vendors to drive technical strategy and application delivery
• Maintains full ownership, accountability, and hold external vendors accountable for root cause analysis when issues arise

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes
• Experience with virtual desktop environments and streaming platforms
• Strong documentation skills and a commitment to knowledge management
• Proficiency in TCP/IP and connectivity troubleshooting
• Strong communication skills with good written and verbal communication skills for interaction with traders, support teams, and vendors
• Experience in technical troubleshooting and managing high-profile issues
• Familiarity with change management structures and problem ticketing systems
• Self-motivated, customer-focused, and innovative with excellent time management skills; ability to work independently and as part of a team, prioritizing workflow under pressure

Preferred qualifications, capabilities, and skillsDeveloped knowledge of the product development life cycle

• Cloudpaging / Numecent experience and knowledge
• Background in risk, compliance, and control for managing IT and market data control gaps
• Automation through scripting languages like PowerShell and visual basic