Applied Materials Technical Product Support TPS Engineer - PDC OPWI/Enlight 

Thailand, Bangkok 

585309161

Technical Support Engineer (TSE) – Job Description

Principle Responsibilities: % of time (estimation):

5. Fly and fix, onsite technical training As Required (~25%)

Description

Education Requirements:

· Bachelor's Degree with at least 5 Years of hands-on Experience on PDC OPWI/Enlight products

- OR -

· Master’s Level Degree with at least 3 years of experience

Training, Skills, Knowledge, and/or Experience:

· PDC OPWI/Enlight product specific knowledge; ability to troubleshoot remotely, evaluate and fix escalations from Customer Engineers (CEs), by using available tools. Develop appropriate plan to fix highly complex customer problems, along with a backup plan if needed.

· Acts as a resource for colleagues with less experience

· Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

· Explains difficult or sensitive information; works to build consensus

· Interprets internal/external business challenges and recommends best practices to improve products, processes or services

· May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

· Communicates difficult concepts and negotiates with others to adopt a different point of view

· Generation of documentation such as TLLs (Technical Lesson Learned) and BKMs (Best Known Methods)

· Creates and reviews documentation covering technical improvements, system upgrades, and support plans

· Enhances local team product technical knowledge by frequent knowledge transfer and ensures field implementation

· Has knowledge of best practices and how own area, integrates with others; is aware of the competition and the factors that differentiate them in the market

· Use/Proficiency of Excel, PPT to communicate issues/data

· Use/Proficiency of internal systems (SAP, VSPI, ARK, SharePoint) to mine and analyze data

Qualifications:

· CE 4, CE 5 with 5+ years of experience on OPWI/Enlight systems

· Proficient in English language both written and verbal

· Ability to handle multiple escalations simultaneously

· Ability to develop and communicate effective plans of action to resolve complex technical issues

· Ability to prioritize onsite requests and escalate when necessary

Bachelor's Degree

4 - 7 Years

Full time

Assignee / Regular