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What you will do:
During your first year as a Junior Technical Account Manager, you’ll participate in the FASTER Program, Field Accelerator for Sales and Technical Emerging Roles (we do love a good acronym), a comprehensive 12-month onboarding and development program designed to provide you with the deep technical knowledge, customer engagement skills, and industry insights needed to excel. You'll gain hands-on experience with Red Hat's diverse portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one. This cohort-based program starts in September 2026. Through this experience, you will:
Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services
Build a strong support network of your Peers, Manager, Mentor, and other Red Hatters within and outside of your team
Develop technical skills in the Red Hat portfolio that span Cloud, Automation, and AI solutions by completing training programs and attaining industry-recognized certifications
Shadow and assist more experienced members as they deliver strategic technical and architectural guidance to key customers
Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities.
Focus on your personal and professional development as you grow your career at Red Hat.
Support the Sales organizations’ goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise.
As a Junior Technical Account Manager, you will also:
Respond to customer inquiries and requests, following established procedures
Document customer interactions and track issue resolution progress in designated systems
Escalate complex technical issues to senior team members for guidance and resolution
Participate in internal training programs to develop product knowledge and technical skills
Perform customer onboarding and account maintenance tasks with the assistance of senior team members
Proactively identify and document known solutions for common technical challenges
Contribute to the creation and maintenance of knowledge base articles and support documentation
What you will bring
Passion and curiosity for open source technology, desire to build a career within the Tech industry, and expertise in emerging technologies
Strong technical skills in computer science, IT, AI, or related fields, gained through university programs, upskilling boot camps, certificate programs, or military experience
Demonstrated experience applying technical troubleshooting, documentation, analytical, and problem-solving skills with an attentive eye for detail in an enterprise IT-related project, showcasing the ability to diagnose and resolve complex issues
Understand fundamental concepts of network communication and configuration
Motivation to engage in self-directed learning on new technologies
Demonstrated customer service skills and desire to be customer-focused, understanding customer needs, and helping them achieve their goals
Effective communication (written and verbal), active listening and presentation skills
Ability to work independently and collaboratively with internal teams and external customers
Some exposure to scripting languages (e.g., Python, Bash) or programming languages (e.g., Java, Go) is a plus
Full professional proficiency in written and spoken English
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