Design solutions to drive safe living and quality of life You will drive the initial data collection, investigation scoping, and lead the technical investigation at a component and systems level. You willwork with Engineering and Technology (E&T), and other personnel in Customer and Product Support(C&PS) to identify and recommend Near TermSolutions for customer issues with our equipment, and to lead the investigation through thepresentation phase of the In-ServiceResolution Process (IRB) Gate 1.
- Apply engineering knowledge, tools, and principals to develop new innovative systems
- Grow and develop your technical knowledge in a team-based culture focused on innovation and customer satisfaction
- Drive continuous improvement and lead change in a premiere organization
Key Responsibilities - 30% Technical Consultant
- 20% Customer Support
- 10% Working with cross functional teams
- 25% Technical Issue Resolution
- 15% Travel
YOU MUST HAVE - Bachelor’s degree in engineering or science with 5+ years of experience demonstrating in-depth technical knowledge of Honeywell turboshaft and/or propulsion engines including aircraft interface / interaction.
- Must be able to wear safety shoes and glasses (when required), follow ESD guidelines, work in a lab, production, or repair & overhaul area to for example, accomplish witness engine teardowns for special investigations.
- Must be able to deal with unhappy customers and defuse challenging situations.
WE VALUE - Extensive direct engineering and/or technical experience with propulsion engines, Aerospace components, mechanical or platform systems.
- Some experience interfacing with internal/external customers.
- Familiarity with Sales Force (SFDC)
- Program Management experience
- Strong customer service mindset
- Ability to proactively evaluate circumstances and drive resolution of issues
- Self- motivated, results oriented and able to lead a team with little or no management oversight
- Strong interpersonal skills with ability to work independently, as well as part of a team
- Strong verbal and written communication skill with ability to positively influence others
Additional Information - JOB ID: req445359
- Category: Engineering
- Location: 111 S 34th St.,Phoenix,Arizona,85034,United States
- Exempt