JPMorgan Servicing Travel Advisor III 

Philippines, Quezon City 

583821838

As a Service Travel Advisor III in Chase Travel, you will be the first point of contact for our clients' travel needs, ensuring a seamless and satisfactory travel experience. Book travel, swiftly resolve issues, and liaise with vendors to meet client expectations. Apply your broad knowledge of travel management protocols and use your analytical thinking skills to break down complex travel requirements into manageable tasks. Leverage your developing proficiency in travel management technology tools to optimize the travel process. Your ability to build professional relationships with clients, coupled with your attention to detail and commitment to quality, will be crucial in delivering extraordinary service and exceeding client expectations.

Job responsibilities

• Fulfill travel booking requests, ensuring all details align with client preferences and company travel policies, using your experience with travel management technology tools
• Address and resolve complex travel-related issues promptly, applying your understanding of client needs and your ability to select the most appropriate solution in a time-sensitive manner
• Maintain professional relationships with clients, using your developing skills in external client/customer relationship management to anticipate their needs and exceed their expectations
• Coordinate with vendors to ensure all travel arrangements meet client requirements, demonstrating your attention to detail and commitment to service delivery
• Maintain a knowledge of all client programs, products, and procedures and support various on-line booking tools and knowledge of multiple websites
• Maintain high levels of call quality based on outlined criteria; maintain appropriate level of confidentiality regarding information shared and observed. Keep immediate supervisor fully informed of all issues or unusual matters of significance and take prompt corrective action where necessary or provide suggestions for alternative courses of action
• Continuously update your knowledge of current industry practices and regulations, as well as product definitions and operating procedures, to ensure the highest level of service

Required qualifications, capabilities, and skills

• High School Diploma or GED
• Must have at least 5 years of travel advisor and Sabre experience.
• Experience using travel management technology tools, particularly to handle both transportation and accommodation reservations
• Demonstrated ability to manage external client/customer relationships, with experience in identifying and anticipating client needs to propel outcomes
• Experience in resolving travel-related issues, with a focus on selecting the most appropriate solution quickly and efficiently
• Proven analytical thinker, with the ability to break down complex travel requirements into manageable tasks
• Demonstrated attention to detail, with a commitment to surpassing quality and quantity expectations in service delivery

Preferred qualifications, capabilities, and skills:

• Proficient in using Sabre 360 is preferred

Shift / Schedule information

Work schedules will vary. You must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter. This position requires that you attend the training as scheduled. The training hours may not coincide with your regularly scheduled hours.