BMC TSSA BMC Server Automation 

India, Maharashtra 

582681687

• Provide L2/L3/L4 operational support for TrueSight Server Automation (BSA), TSAC and TS Smart Reporting as per agreed SLAs
• Maintain TSSA & TS Smart Reporting for Server Automatic platform availability as per agreed availability commitment
• Develop new customizations, integrations and reports
• Troubleshoot TSSA/TSAC/TS Smart Reporting application, customizations, integration issues.
• Follow the ITIL standard best processes.
• Recommend & plan upgrades/patches and roll out of new features
• Assist customer drive adoption of the Client Management solution across the environments
• Work closely with Service Owners to review service delivery quality with focus on continuous improvement

Skills/Experience:

• Candidate must possess a Bachelor’s Degree.
• Should have 3-7 years’ IT experience.
• Should have worked in Applications Managed Services and Consulting Services environment.
• Extensive experience in the implementation, administration and configuration of BMC Discovery,Integrations,Customization.
• Experience on Windows/UNIX/LINUX operating systems and ITIL framework is an advantage.
• Good knowledge of Cloud Technologies, networking and database concepts
• Well organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
• Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
• Effective communication skills in English & German (verbal and written).
• Willing to work in shifts, weekend and on-call support will be required.