JPMorgan Transactions Associate 

United States, Illinois, Elgin 

582418640

As a Client Service Analyst in Receivable Operations you will be responsible for the research and resolution of client inquires within the established deadlines. You will ensure timely and accurate reporting to the client and also provide the reconciliation of client accounts accurately and timely. You will collect data on client inquiries and provide an analytical overview of this information.

Job Responsibilities:

• Establish and maintain strong client relationship
• Address client inquiries timely and accurately
• Reconcile client accounts timely and accurately
• Meeting internal and client-related deadlines, while also meeting/exceeding productivity, quality, and timeliness objectives
• Effectively interacting with client and internal partners and prompt escalation of client issues to management
• Effectively driving verbal and/or written communication across various levels of the operation
• Ability to identify process improvement opportunities based on inquiry data trends

Required Qualifications, Capabilities, and Skills:

• 1 years of client service experience
• Displays strong research skills
• Displays strong research and account reconciliation skills
• Prior experience reconciling and confirming detailed activity in multiple client accounts within established deadlines
• Exemplary client focus and customer service skills
• Excellent communication skills – verbal, written, and listening
• Ability to explain complex information clearly and simply

Preferred Qualifications, Capabilities, and Skills:

• Problem solving skills; able to craft tailored and innovative solutions based on inquiries resolved
• Ability to develop a strong sense of teamwork and function within a virtual team
• Able to build trust and form meaningful interpersonal relationships
• Strong knowledge of MS Word, Excel, and PowerPoint

A Government Security Clearance may be required for this position. This includes, but is not limited to:

• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence