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About this role:
Remediations and Complaintsand focuses on being
Within CEDA, this role will be a part of Strategy, Transformation and Automated Controls (STAC)
We use unique skills and consultative skillsets to support CEDAs strategic objectives, employee services, and product management thru agile transformation
In this role, you will:
Lead or participate in moderately complex data product initiatives and deliverables and contribute to large-scale planning related to driving data enablement and capabilities across multiple platforms and utilities
Review and analyze moderately complex data product challenges that require an in-depth evaluation of variable factors to drive data enablement strategies and roadmaps
Independently resolve moderately complex data product issues and lead team to meet data product deliverables while leveraging solid understanding of data, analytics, and integration needs of line of business partners that impact prioritization, roadmap, and architecture design
Collaborate and consult with peers, colleagues, and mid-level managers to ensure data product solutions are built for optimal performance and design analytics applications across multiple platforms, resolve data product issues, and achieve goals; may lead projects, teams or serve as a mentor for lower-level staff
Provide input on new use case intake, prioritization, product roadmap definition, and other critical business processes
Manage moderately complex datasets continuously focusing on the consumers of the data and their business needs, while adhering to set data governance and standards
Create and maintain data product roadmaps and documentation throughout the data product life cycle with detailed specifications, requirements, and flows for data capabilities
Serve as a liaison between data management, product teams, data engineering, and architecture teams throughout the data product life cycle
Required Qualifications:
4+ years of data product or data management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Quality Monitoring or Quality Assurance administration experience including innovative form design, workflow development and reconciliation, understanding of data outputs and translating into solution design.
Indigo administration experience including form design, bulk upload and assignment process, experience in Indigo data outputs and translation into solution design
Understanding of process, risk, and controls - inclusive of audit or exam testing methodologies
Understanding of contact center technology including phone routing, email channels, chat, and various systems of record across the Enterprise.
Ability to identify, research and solution simple to complex technology and reporting requirements.
Job Expectations:
Hybrid - Core Locations Only
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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