What you'll do
The related tasks include, but may not be limited to:
- Support Business Process Consultant (BPC) in alignments with the lines of business
- Act as BPC and take over responsibility for driving the outcome to be implemented.
- Create and hold Demo sessions and training videos for the Line of Business
- Continuously striving for process and tool optimization & process adoption.
- Support Development team in creating E2E testcases and testcase automation.
- Create and validate Success & Value Stories together with the Line of Business
This position will provide you:
- Hand-on experience on global project design & implementation,
- In-depth knowledge on ITSM & ITOM processes,
- Comprehensive knowledge on ServiceNow.
What you bring
- Preferred fields of study: Bachelor or Master students of Business, Engineering or Technology with at least 3 semesters left to finish studies .
- Computer Skills: MS Office applications, especially PowerPoint.
- Beneficial: Basic understanding of IT Service and Operations Management (ITSM/ ITOM) processes.
- Languages: Fluent in English, with strong writing skills. German beneficial.
- Soft Skills: Attentions to details, curiosity, and willingness to learn about new technologies, concepts, and tools. Goal-oriented team player with excellent communication skills and able to work independently and proactive way.
It is your opportunity to:
- Work for one of the best employers in this region,
- Be part of a highly skilled and motivated international team
Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.