NICE Business Operations Analyst 

Philippines, Manila 

579849479

As a Business Operations Analyst, a Typical Day Might Include the Following:

• Assist services representatives gathering data, creating reports and dashboards
• Create and distribute analytical reports including ad hoc and custom reports for services
• Maintaining data integrity
• Audit accounts, opportunities, projects, cases, etc. in CRM and partner with account owners to ensure data integrity
• Project Management for projects submitted or related to services owned software
• Create services process documentation and identify/lead improvement initiatives
• Assist in data amendments and perform data clean up in CRM System

To Land This Gig You'll Need:

• Bachelors Degree in Business, Economics, Statistics or related field or equivalent work experience required.
• At least 1-3 years experience in creating reports and dashboards using Microsoft PowerBI
• 2-3 years experience with data analysis and written analysis
• Excellent problem solving skills
• Ability to apply a wide range of business skills and analysis to the function
• Ability to effectively prioritize and adjust to multiple demands
• Proficient in Microsoft Office Tools
• Advanced Microsoft Excel skills
• Effective interpersonal skills. Able to communicate effectively across all levels of management
• Strict attention to detail
• Excellent organization skills

Experience Preferred

• Salesforce report building and CRM administration
• SaaS business experience
• B2B experience
• SQL experience is nice to have but not required

Manager
Individual Contributor