Amazon Support Engineer L4 

India, Tamil Nadu 

579829067

Key job responsibilities
In this role, you will be part of the team that’s responsible for the Cloud Services that enable payment product and features for customers in MENA region. You will be involved in the scaling, deployment and monitoring of these services. Most importantly, you will focus on the best ways to delight our customers.Key job responsibilities
• Mentor and train other support engineers on day to day activities
• Software deployment support in staging and production environments
• Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
• Work on operations and maintenance driven coding projects, primarily in Python, Perl, or shell scripts, web technologies, with the potential for Java based projects
• Develop tools to aid operations and maintenance
• System and Support status reporting
• Ownership of one or more Digital products or components
• Customer notification and workflow coordination and follow-up to maintain service level agreements
• Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill setChennai, TN, IND

- 2+ years of technical support experience
- - - 2+ years of software development, or 2+ years of technical support experience
- - - Experience troubleshooting and debugging technical systems
- - - Experience in Unix, Java
- - - Experience scripting in modern program languages (Kotlin)
- - - Experience in agile/scrum or related collaborative workflow
- - - Experience troubleshooting and documenting findings

- - - Knowledge of distributed applications/enterprise applications
- - - Knowledge of UNIX/Linux operating system
- - - Experience analyzing and troubleshooting RESTful web API calls
- - - Experience in Java