MSD Manager HPC Application Support 

India, Telangana, Hyderabad 

579681287

Job Description

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

What will you do in this role:

• Work closely with data scientists, developers, and IT teams to ensure seamless integration and operation of RStudio, Jupyter, VS Code, AWS Health Omics and many other applications.
• Provide first and second-level support for applications running on Linux systems, including troubleshooting and resolving complex issues.
• Track and manage incidents using a ticketing system, ensuring timely resolution and communication with users.
• Assist users with application-related queries, provide training, and create user documentation in collaboration with Senior Manager.
• Manage user accounts, permissions, and access to applications including but not limited to RStudio, Jupyter, and VS Code.
• Perform routine system administration tasks, such as system monitoring, and performance tuning.
• Provide advanced technical support for Posit products, including troubleshooting and resolving complex issues.
• Develop and maintain scripts to automate routine tasks and improve system efficiency.
• Identify opportunities for process improvements and contribute to the development of best practices for application support.
• Work within a matrix organizational structure, reporting to both the functional manager and Hyderabad based Director, as well as collaborating with other teams.
• Participate in project planning, execution, and delivery, ensuring alignment with both functional and project goals.

What should you have:

• Bachelor’s degree in Computer Science, Engineering, or a related field (with relevant experience). Bachelor's degree in other fields with relevant and extensive experience is acceptable.
• 3+ years of hands-on experience in application support within a complex Linux environment.
• Proficiency in Linux system administration, shell scripting (Bash, Python), and troubleshooting complex application issues.
• Install, configure, and maintain Posit Workbench, Connect, and Package Manager on Linux servers.
• Experience managing Linux modules, LMOD preferred.
• Familiarity with configuration management tools (e.g., Ansible, Puppet) and monitoring tools (e.g., Cloud Watch).
• Familiarity with job schedulers like SLURM, AWS ParallelCluster, GridEngine, PBS Pro or other HPC workload managers.
• Strong analytical skills to assess and interpret complex data.
• Excellent verbal and written communication skills to convey findings and recommendations.
• Strong problem-solving skills.
• Proactive approach to identifying and addressing potential risks.
• Meticulous attention to detail to ensure accurate assessments and reporting.
• Understanding of relevant regulations and compliance standards.
• Ability to coordinate with various teams.
• Strong organizational skills to handle multiple tasks and priorities effectively.

What we look for:

Current Contingent Workers apply

Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, Systems Integration, Testing

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