JPMorgan Account Manager - Specialty Services Client Support Group 

United States, North Carolina, Charlotte 

579110316

Help solve our most complex issues for our Commercial Bank clients. Consult on high-risk clients, fraud inquires and other difficult situations.

As an Account Manager I within the Client Support Group, you will have frequent interaction with internal teams across the firm and with external clients. In this role, you will serve as a point of contact for inbound client requests related to transactional inquiries or perform outbound high-risk callbacks to clients and assist clients with fraud inquiries.

Job Responsibilities

• Actively listen and identify the client’s needs while tactically executing solutions on their behalf
• Act as a consultant, guide clients through the process each step of the way and educate them on the self-serve opportunities that exist
• Work independently and in a team environment to maximize productivity in the most efficient manner
• Build and strengthen in-depth relationships with both internal and external clients
• Leverage relationships and people skills to influence better outcomes for clients
• Demonstrate intermediate knowledge of commercial treasury management products and services in support of the client’s needs
• Coordinate with Fraud Recovery Associates on the CB Fraud team regarding client inquiries

Required Qualifications, skills and capabilities

• 3 years of equivalent work experience
• Relentless and versatile learner
• Highly organized with ability to manage competing priorities
• Demonstrated and consistent professional presence with the ability to adapt to evolving needs and situations
• Ability to work independently and know when to escalate complex and unusual issues
• Problem solving skills with strong attention to detail and strong communication skills both written and verbal
• Proven leadership skills
• Strong analytical and communication skills, both verbal and written

Preferred Qualifications, skills and capabilities

• Bachelor’s degree
• Effective problem solving, oral and written communication skills
• Ability to exercise sound judgement and make effective decisions

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees