Cisco Customer Program Manager 

Saudi Arabia, Riyadh Region, Riyadh 

577441303

While reading this job description, we understand from experience that not ticking every box on the skills sections stops many people from applying. Please apply if you feel you are the right person for the job with the ability to learn and deliver results.

What you’ll do

· Lead programs that consist of multiple projects, perform overall program-level planning, resource management, stakeholder engagement, communications planning, and oversight of interdependent projects ensuring a smooth transition to Operations

· Provide vision, strategy, governance, and business objective alignment

· Responsible for program profitability and maintaining program financial reports and proactively focuses Margin optimization activities

· Drive collaboration with Sales and Business Development, find opportunities for additional business, manage presales negotiations, requirements gathering, and renewals

Responsibilities include,

Tracking program metrics, managing financials, and ensuring profitability.

Conducting program-level planning, resource management, stakeholder engagement, and overseeing interdependent projects.

Acting as a mentor and escalation point for project managers.

Identifying opportunities for additional business, contributing to presales evaluation, requirements gathering, and renewals.

Identifying risks and developing risk response strategies at the program level.

Leading the execution of contract change management processes.

Managing partner and subcontractor delivery and commercial aspects.

Minimum Requirements:

10+ years of management experience in Professional Services team management, service delivery, or related field.

Preferably PMP or PgMP or similar certification

Preferably worked or led large service provider project or programs

Prior experience in the Professional & Consulting industry is preferred.

Awareness of best practices in service delivery and resource management, including familiarity with methodologies like PMI, ITIL, Agile or Lean Six Sigma.

Experience with workforce planning, staffing, and allocation of resources to meet service delivery goals and project requirements.

Excellent interpersonal and communication skills are essential for coordinating with different departments, understanding project needs, and effectively managing resources.

Ability to analyze resource utilization, forecast future needs, and prepare for changes in demand.

Proficiency in resource management

Familiarity with project management principles and the ability to coordinate with project managers to understand and meet staffing requirements.

Adaptability, strategic thinking, and the ability to work under pressure are often necessary.

Saudi Nationality is required

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