Citi Group Associate Operations Support Analyst - 

United States, Missouri 

575878636

The Assoc Ops Sup Analyst role in the Financial Services Investigations team is responsible for

Responsibilities:

• Monitoring the accounts for outstanding items ensuring appropriate and timely escalations and resolution to ensure meeting aging general ledger benchmark standards.
• Monitoring and assigning workflow to ensure completion daily; ability to step in and assist with processing/approving when needed.
• Updating procedures, ARCMs and controls when applicable for all processes.
• Training and coaching team on various processes
• Prepare basic presentations for management as well as be able to speak to accounts within responsibility and paths to issue resolution.
• Hold calls with business partners and technology to work through breaks and aged outstanding differences.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citibank, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-3 years of relevant experience preferred
• Knowledge of Business Banking, Citi Commercial and Consumer Banking Products and Services as well as accounting and reconciliation experience would be beneficial
• Proficient in Microsoft Office, most importantly Excel
• Proven problem-solving and negotiation skills
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Preferred Skills/Experience:

• Accounting
• General Ledger
• Reconciliation
• Research and Investigation
• Communication Written and verbal

Anticipated Posting Close Date:

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