JPMorgan Client Service Specialist - Currency Team 

United Kingdom, England 

575605040

As a Client Service Specialist within our Currency Team, you will ensure the timely and accurate settlement of JP Morgan's FX transactions. You will manage day-to-day client relationships, providing high-quality service and operational excellence.

Job responsibilities:

• Confirms and ensure timely settlement of FX trading activity through direct client contact.
• Resolves incoming queries and investigate root causes of issues.
• Builds strong relationships with Clients, Front Office, Middle Office, and other internal clients.
• Collaborates with internal and external groups to resolve client issues.
• Promotes and supports automated solutions to clients.
• Initiates and participates in process improvement initiatives.
• Escalates issues to the team leader within an appropriate time frame.
• Engages in project management activities.

Required qualifications, capabilities, and skills:

• Previous experience in an operational, financial services, or customer services environment.
• Strong communication skills.
• Ability to take ownership and follow through with departmental objectives, considering risks in daily processing.
• Effective organizational skills with the ability to manage and prioritize workload while working as part of a team.
• Excellent time management skills.
• Results-oriented with the capability to prioritize and multitask.
• Capacity to think laterally and understand the big picture.
• Ability to work under pressure.
• Well-developed problem-solving skills.
• Numeric skills and attention to detail.
• Proficiency in PC applications such as Excel, Word, and Access.

Preferred qualifications, capabilities, and skills:

• FX & FXO experience.
• Working knowledge of the IB funds transfer policy.
• Knowledge of TSSFX and Athena.