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Apple Program Manager Worldwide AppleCare Engineering United States, West Virginia 575597781
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- 5 - 8 years experience managing projects or programs with an emphasis in technology.
- Experience in project management, including large, cross-functional contact center or support initiatives.
- Lead and coordinate multiple projects with opposing priorities and different timescales (i.e.: checkpoints with long-term goals while completing shorter term actions)
- Communicate effectively in a worldwide environment and rapidly synthesize information to communicate findings to senior leaders
- Communicate technical information in a concise way to a non-technical audience and vice versa
- Experience crafting process flows and optimization models
- Develop and maintain relationships within the cross-functional teams
- Facilitate brainstorming sessions to gather requirements from end users
- Advanced spreadsheet, analytical, and reporting skills with ability to transform data into actionable insights
- Self-starter with innovation, integrity and attention to details
- Excellent organization and documentation skills
- Creative problem solving skills; comfortable working with ambiguity
- Proficient knowledge of system implementation and development lifecycles
- Includes the required (must-have) experience, education, certifications, licenses, or language proficiency needed on day one in the role.
- Be able to demonstrate experience where you were able to think creatively, be responsive to business needs, deliverables, and company standards.
- Must think as a technical developer, a material subject expert, and a teacher.
- Demonstrate problem solving, collaboration, and high degree of enthusiasm.
- Must have a sense of teamwork and team accomplishments.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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