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What You Will Do
• Support enterprise customers by providing direct technical and architectural guidance for the Red Hat infrastructure portfolio
• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities
• Perform technical reviews and share knowledge to proactively identify and prevent issues
• Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
• Collaborate with the engineering, research and development, product management, and technical support teams
• Create customer engagement plans and keep the documentation on the customer's environment updated
• Create documentation regarding customer issues and technical details on how to resolve them
• Manage and grow customer relationships by delivering attentive, relationship-based support
• Build trust with customers and serve as their advocate within Red Hat
• Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies.
• Provide advice and guidance to customers about their current and future Red Hat products
• Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams
• Complete analysis and present periodic reviews of operational performance to customer leadership
• Travel occasionally to visit regional customers
What You Will Bring
• A combination of technical and customer-facing skills and willingness to embrace and further develop both
• 5+ years of experience working in a technical support, development, engineering, IT, or a quality assurance organization
• Linux system administration experience; excellent understanding of Linux and related technologies like management, networking, and storage
• Technical knowledge of the Linux kernel and Linux file system
• Advanced troubleshooting and debugging skills; passion for problem-solving and investigation
• Competent comprehension of enterprise architecture and strategic business drivers
• Experience with enterprise datacenter environments and operations
• Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience
• Growth mindset and willingness to learn; including earning technology certifications as part of the onboarding and professional development process
• Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely
• Excellent collaboration skills; ability to manage internal and external communications and prioritize tasks according to their importance and urgency
• Ability to travel to make on-site customer visits and attend events within the region
• Red Hat Certified Engineer (RHCE) a plus
• Bachelor's degree in a technology-related discipline, preferably computer science or engineering
• Experience with enterprise cloud solutions like Platform-as-a-Service (PaaS), containers, Kubernetes, cloud management, and IT automation is a plus
The salary range for this position is $90,480.00 - $144,660.00. Actual offer will be based on your qualifications.
Pay Transparency
● Comprehensive medical, dental, and vision coverage
● Flexible Spending Account - healthcare and dependent care
● Health Savings Account - high deductible medical plan
● Retirement 401(k) with employer match
● Paid time off and holidays
● Paid parental leave plans for all new parents
● Leave benefits including disability, paid family medical leave, and paid military leave
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