Citi Group Officer - Cash Management Services Operations Team Lead Hybrid 

Philippines, Taguig 

575362425

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

· We empower our employees to manage their financial well-being and help them plan for the future.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Cash Management Services – Team Lead is responsible for overseeing day-to-day operations of the Payments and Receivable processing team. This role ensures accurate and efficient processing of domestic and foreign transactions which will include but not limited to paylink, funds transfer and FCY transactions and LMS products. Additionally, the officer is expected to ensure compliance with bank policies and regulatory requirements, and drives continuous improvement in processes and service quality. The Team Lead will also provide leadership, training, and support to team member

In this role, you are expected to:

• Main function is to oversee end-to-end process of Citi's overall cheque processes under Payments and Receivables.
• Manage end to end operational duties of domestic and foreign cash transactions.
• Supports the delivery services in line with agreed service standards and turnaround time.
• Service client inquiries on cheques, domestic and foreign cash transactions
• Review and provide disposition on transactions that were tagged for sanction screening. And ensure dispositions are aligned with the Global Sanction Screening Policy.
• Understand the procedures and compliance policies to ensure transactions that post potential risk are processed and adheres to the global policy.
• Coordinate and assist client for any discrepancy from funds transfer instruction initiated by the client.
• Assist/guide client on the required documentation for their transactions as defined by regulators.
• Conduct regular team meetings to communicate updates, provide feedbacks, and address any issues.
• Conduct monthly service review with vendors to discuss performance and escalations raised.
• Liaises across teams and stakeholders to ensure client’s transactions are efficiently processed.
• Coordinate and contribute to initiatives that support the goal of the operations function and overall business.
• Performs investigation on escalated or questioned transactions by clients and stakeholders.
• Participate in UAT/Sanity testing on weekend when needed.
• Responsible in regulatory reporting and ensures accuracy of items being reported.

As a successful candidate, you’d ideally have the following skills and exposure:

• Proven organizational and time management skills
• Demonstrate problem solving and decision-making skills
• Consistently demonstrate clear and concise written and verbal communication skills.
• Able to work under pressure and able to work in extended hours.
• Has the ability to operate with limited level of direct supervision and can exercise independence of judgement.
• Has managed a team
• Bachelor's Degree or equivalent work experience

Time Type:

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