Uber Sr Marketplace Operations Manager CEE Mobility 

United States, West Virginia 

575303367

About the role

As a Sr Strategy & Operations Manager for Uber Direct Brazil, you’ll play a pivotal role in ensuring a seamless and high-performing experience for both couriers and merchants. Your mission: build efficient, scalable operations that fuel growth, satisfaction, and long-term success.

What you’ll do

• Improve operations and merchant experience: Partner with Commercial teams to identify inefficiencies and build scalable solutions that enhance onboarding, service levels, and merchant satisfaction.
• Drive data-backed insights: Use data to proactively monitor marketplace health, identify pain points, and implement corrective actions.
• Optimize processes: Design, test, and improve operational flows that enhance courier efficiency and merchant performance. Collaborate across regional, product, and ops teams to surface and execute high-impact opportunities.
• Fuel growth: Lead high-priority initiatives that directly impact the success and expansion of Uber Direct in Brazil.

What you’ll need

• Professional fluency in English, both written and spoken
• Strong analytical skills, with advanced SQL proficiency for data extraction and business analysis
• Experience building dashboards and reports using BI tools (e.g., Tableau, Looker, Power BI)
• Proven ability to influence and manage diverse stakeholders, aligning priorities and driving execution with accountability
• A problem-solver mindset, focused on identifying root causes and implementing scalable, long-term solutions
• Excellent communication skills, capable of conveying insights clearly to both technical and non-technical audiences

Bonus points

• Experience using Python for automation and advanced data analysis
• A hands-on, proactive attitude—ready to challenge the status quo, lead from the front, and roll up your sleeves when needed
• Experience in last-mile logistics, marketplace operations, or platform-based business models

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .