Palo Alto Principal Escalation Engineer NGFW 

Singapore, Singapore 

57514116

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We are seeking an experienced product leader with strong product management fundamentals and a deep understanding of malware detection and threat environments. You will partner closely with engineering, threat research, UX, and go-to-market teams to deliver high-impact product solutions that address real-world cybersecurity challenges. Additionally you will be working directly on surfacing threat insights for customers through the Strata Cloud Manager platform. A key requirement will be a keen sense of which insights to present and how to make them impactful for customers. If you are passionate about combating threats and enjoy network security, you will drive significant impact. This role will need both - strong product management skills and deep technical acumen. While we do not expect you to be a malware researcher, working technical knowledge of malware, threats and product engineering will be required.

Your Impact

• Lead the WildFire Product Roadmap – Own the end-to-end product vision, strategy, and execution for WildFire integrations across PANW’s product portfolio.
  

• Drive Malware Detection Innovation – Define detection capabilities and feature prioritization frameworks based on threat landscape shifts, customer insights, and technical feasibility.
  

• Champion the Customer Experience – Represent the voice of the customer by translating user feedback and personas into actionable product decisions.
  

• Measure What Matters – Define and track customer success metrics across the product lifecycle to drive measurable improvements in security efficacy and user satisfaction.
  

• Cross-Functional Leadership – Collaborate with engineering, UX, UXR, sales, marketing, and threat research teams to ensure successful delivery, integration, and launch of features.
  

• Go-to-Market Support – Contribute to product positioning, demos, whitepapers, and sales enablement materials in partnership with GTM teams.

Your Experience

• Your Exp 5+ years of Product Management experience, preferably in cybersecurity or threat detection technologies.
  

• Proven ability to drive complex product initiatives in cross-functional environments.

• Deep understanding and experience building threat insights, workflows and outcomes for security teams.
  

• Strong technical acumen in malware detection, network security, cloud infrastructures, and threat intelligence.
  

• Experience working with or integrating security products such as NGFW, XDR, SIEM, or cloud security solutions.
  

• Data-driven decision-making mindset; familiar with defining KPIs and using metrics to evaluate product performance.
  

• Excellent communication and collaboration skills across technical and non-technical teams.
  

• Bachelor's degree in Engineering, Computer Science, or a related field (advanced degree or certifications in cybersecurity or product management preferred).

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $160000 - $220000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.