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IBM Software Developer United States, New York, City of Poughkeepsie 574440808
04.09.2024
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Your Role and Responsibilities
The focus of ICIC is for customer automation and deployment of guest servers and systems configuration. As a key member of our dynamic team, you will play a vital role in crafting exceptional software experiences.
Your responsibilities will comprise of providing direct service communication , design input, problem determination and bug fixing, performance analysis, and solving client problems. Your interaction with the overall ICIC team is key, and client facing activities (e.g. client support, providing lectures conferences) are possible.
Key Responsibilities:
Diagnose software issues, including but not limited to, installation configuration problems, connectivity issues, system crashes, hardware errors, connectivity problems, and peripheral compatibility.
Stay updated on ICIC product specifications, technical documentation, and troubleshooting procedures to provide accurate and up-to-date support.
Required Technical and Professional Expertise
Proficiency in diagnosing and troubleshooting hardware and software issues related to servers and virtualized servers.
Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and concisely via email.
Ability to work independently in a remote environment, demonstrating self-motivation, time management skills, and attention to detail.
· 3+ years of experience in customer service remote service interactions.
· 2+ years of experience in systems maintenance and systems level programming
· 2+ years of experience in systems operations, user interfaces
· Expert skills in team-based problem solving.
· Expert skills in source code repository systems (e.g. git), scripting languages (e.g. Python) and remote log analysis
Preferred Technical and Professional Expertise
· Skills with productivity tools and server deployment.
· Skills in server virtualization
· Skills in current remote customer service
· Skills in IBM z configuration and IBM z virtual servers
· You are highly motivated
· Demonstrated communication skills
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