Boston Scientific EMEA Training Coordinator Urology m/f/d 

Germany, North Rhine-Westphalia, Dusseldorf 

573733052

EMEA Training Coordinator Urology (m/f/d)

The EMEA network of Institute for Advancing Science has developed new capabilities and implemented specific training courses to support internal and external Training and Medical Education.

The Training Coordinator support is crucial for organizing high quality training and achieving maximal internal and external satisfaction.

Manage Face-to-Face & Digital training courses

• A-Z administrative and logistical management of the Urology training courses communications, registrations & allocations, logistics, welcome packs, compliance & contracting paperwork, liaison with speakers, training materials, course content legal & regulatory approval, demos shipment, course catalogue, tracking & evaluations analysis, certificates, room set-up, ZOOM management…

IAS Laser Room Management and support

• Manage IAS Dusseldorf Urology inventory and capital equipment tracking.
• Set Laser room training equipment prior to Training session at IAS Laser room.
• Train as a laser safety officer as per local requirement.
• Facilitate Laser room usage optimization through coordination with IAS local team.

Supervise follow-up & tracking of HCP training certification

• Registrations, Online training in ALM, Case Report Forms tracking and compliance, certification signoffs, database maintenance,

Manage KPIs & budget tracking

• Invoicing co-ordination
• Collaboration with EDUCARE Proctor Bureau
• Actuals versus plan, accruals with accounting
• Tracking, preparation and presentation of franchise KPI metrics

Digital Initiatives

• EDUCARE Digital platform management: New Users tracking, content implementation & maintenance, manage all backend capabilities (taxonomy, contributors, communities…), optimize and manage KPI tracking
• ALM (LMS) : Manage learning program allocation, enrollment, tracking
• ZOOm super-user: create events, manage reservations, polling system, attendees tracking and live support for Digital events
• Develop & manage templates & communications for Digital events within branding guidelines
• Social Network communication of our Education offering through in collaboration with the Multi Channel communication team.

Miscellaneous projects:

• Participation in cross-divisional projects/workstreams,
• Quality Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific
• As interface to Clients and Customer Service has direct responsibility to facilitate, share documents and process to identify, notify and ensure any complaint or problem are addressed, thereby demonstrating high commitment to Quality in all interactions and behaviors
• Drive as needed to support and facilitate any field corrective action related his/her scope
• Ensures that all products and advertisement have been through the appropriate approval processes, prior to sharing or publishing. ( LAR, ...)

Key relationships:

Franchise Training Managers, Local IASCoordinators, Office Manager, FranchiseTraining Coordinators, EDUCARE ProctorBureau, Marketing, SalesRepresentatives, Therapy Representative, local Assistants, Compliance staff andOfficer, Finance Staff.

Physicians, Clinical and Hospital Staff, and Government/Administrative Officials, Digital suppliers, services providers hotel, travel agent.

What we are looking for:

• Fluent English language knowledge.
• System knowledge: LMS, Educare, eHCP, eReq, Yalto, Approve, online training digital tools
• Ability to work within an international environment.
• Good Project management skills
• Multiple task management skills
• § Medical Equipment and or Capital Equipment past experience is a +
• Relationship skills demonstrated through team building and close customer contacts.
• Strong initiative, organization and execution skills
• Good presentations skills
• Good interpersonal and communication skills.
• Team player and self-motivated.
• Good analytical skills.
• Customer oriented
• Ability to manage continuous change
• Position based at IAS Dusseldorf under Hybrid work scheme
• 10% travel may be required