JPMorgan Transactions Manager - Customer Resolution Services 

United States, Indiana, Indianapolis 

573508485

As a Transaction Manager I in Customer Resolution Services department. You are responsible for high risk processes and controls to mitigate risk for each process. You will directly manage a group of 18-20 Specialists. You will also be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, and managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and control guidelines within complex functions and processes, which will involve higher level decision making and empowerments. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements.

Job responsibilities

Required qualifications, capabilities, and skills

People Management Experience
Minimum 3 years of experience in financial services
Detail oriented and ability to work under pressure of deadlines
Delivering Coaching and Feedback/People Management
Ability to multitask and meet deadlines in a fast-paced environment
Verbal and written communication skills, including the ability to simplify and communicate complex issues for a variety of audiences
Prioritization and organization skills, able to handle multiple assignments and competing priorities
Problem solving skills with a successful record balancing risk and customer experience
Functional experience in MS Office Suite (Excel, Word, PowerPoint, Outlook), must be proficient in Excel
Influencing skills
Change management skills

Schedule Monday-Friday 8:00am-5:00pm