Honeywell Experience Technical Support Professional Service Solutions Specialist 

United States 

572982868

Make the Best You.

As the Service Solutions Specialist for the Region, you will be responsible for the design, engineering, configuration, implementation, commissioning and ongoing support/maintenance and upgrades of all Operational Technology (OT), Enterprise Applications and Connected Services delivered into the service Line of Business (LOB). This will also include ensuring to adhere to the centralisation and standardisation of OT, ICT and Cybersecurity implementation and services to promote, deliver and maintain more connected, operational critical solutions to our customers, ensuring alignment and consistency with global standards and guidelines.

Review all ICT server/storage/network designs across the region with ICT Engineers to validate designs and quotes from Dell/etc.

Have a detailed knowledge of all Honeywell OT, Enterprise Applications and Connected Services. Stay abreast of all relevant developments and innovations in this field (both internally and externally) and ensure emerging technologies are correctly aligned with customer requirements and solution offering.

Possess a strong understanding of ICT and Cybersecurity principles and design and how these systems and services work in tandem with OT and Enterprise Software Applications.

Work with customers to understand their requirements to ensure proposed solution meets their needs and requirements, providing alternatives if needed/required.

Sales Assistance/Design, involving innovative use of latest technology in establishing system design, and providing project estimates

Develop integrations and bespoke customizations for 3rd party products as required to meet solution design specifications.

Develop software, perform ‘bench testing’ if required and deliver commissioning package to field. Assist delivery in start up as required.

Develop detailed system designs/architectures, implementation procedures and documentation required for the successful delivery of the implementation/upgrades of all OT, Enterprise Applications and Connected Services.

Provide technical direction, training and support to local field service specialists for operation, maintenance and troubleshooting of all OT, Enterprise Applications and Connected Services.

Contribute to the development of project plans, schedules, and design/configuration documentation.

Ensure that skills are maintained and enhanced in "specialist" area(s) relating to product knowledge, services knowledge, or industry knowledge. Ensure training plan is included in Personal Development Plan (PDP). Self-direction in identifying and suggesting training opportunities

Essential

• Bachelor’s degree in Software Engineering, Electrical Engineering, Mechanical Engineering, Mechatronics Engineering
• Minimum 2 Years direct experience in the design, implementation and maintenance of Honeywell OT, Enterprise Applications and Connected Services
• Strong understanding of Honeywell’s OT, Enterprise Applications and Connected Services (EBI, DVM, Energy Manager, Forge, OBS, Pulse, Vector etc.)
• Understanding of industry standard communications protocols (BACnet, Modbus, OPC, SNMP, API)
• Basic knowledge of ICT/Cybersecurity fundamentals
• Intermediate to Advanced computer skills
• Fundamental knowledge of 3 ^rd party IoT technologies and software applications
• Fundamental knowledge of Honeywell field applications (HVAC, Security, CCTV, Fire etc.)
• Demonstrated experience in organising and directing work activities according to priorities, and to meet deadlines involving multiple systems projects and vendors.
• Excellent analytical and problem solving skills and the ability to develop innovative and creative solutions in a complex multiple systems environment.
• Good command in English communication skills.

Desirable

• Understanding of Honeywell building technologies and application (BMS, Security, CCTV, Fire etc)
• Essential - Proven track record in a project engineering capacity involved in the design and delivery of technology-based projects
• Previous exposure to a site base, construction environment
• Exposure to Sales bid process
• Involvement in Design and Construct Projects

• Excellent effective communication (verbal and written) and interpersonal skills, along with proven ability to interact professionally with clients.
• Self-motivated, ability to meet deadlines and work well under pressure, determine own work priorities, work independently and as part of a team.
• Excellent technical writing skills.
• Excellent knowledge of industry standard open communications protocols
• Basic network fault finding capability
• Knowledge of system monitoring toolsets
• Proficient with Microsoft Office applications
• A strong commitment to safety and a safe working environment.
• Strong knowledge of IP network technologies (switch, router, firewall) and solutions, and proficient with IP addressing and allocation
• Ability to plan and schedule large projects
• Willing to develop extensive product knowledge in formal training, and in “on the job” environments, working with latest Honeywell technology
• Able to work cooperatively and provide technical direction in a team environment
• Commitment to customer satisfaction
• The ability to work under pressure
• Capacity to deliver against multiple objectives
• Ability to identify technical solutions to customers’ business needs

• JOB ID: HRD233938
• Category: Customer Experience
• Location: 252/121 25thFloor,Unit A,Muang Thai-Phatra Office,,Tower II,Ratchadapisek Road, Huay Khwang,Bangkok,SING BURI,10310,Thailand
• Nonexempt