Philips Customer Engagement Manager 

Germany, Hesse 

572825101

Delivering interactive customer experience programs at the Customer Experience Center in Best (NL):

• Be the strategic trusted advisor for sales to create engaging, bespoke briefings, programs, experiences and agendas that drive sales opportunities, trust, customer satisfaction, and brand preference
• Facilitate and lead strong dialogs with customers in the healthcare domain that support the customer decision journey
• Bring Philips solutions to life by delivering scripted and non-scripted content, demos and workshops, while being able to instantly pivot based on live feedback and customer cues
• Craft strong relations with Philips discussion leaders, executives, and businesses to ensure the Philips strategy and key solutions are represented well in our briefings
• Build strong relations with sales and account teams to ensure they leverage the Customer Experience Center to its full potential

You are a part of

The global Philips Center of Excellence for Events and Customer Experience Centers. It consists of 15+ customer engagement experts working from 2 Customer Experience Centers in The Netherlands and the US, and 50+ event professionals from around the globe. You’ll be working out of the Customer Experience Center in Best that hosts 500+ executive briefings every year.

To succeed in this role, you’ll need a customer-first attitude and the following

• At least 5 years working experience in a clinical/medical (sales/marketing) OR briefing center background.
• Bachelor/Master degree.
• Excellent communication, storytelling, facilitation, active listening, consultancy and presentation skills.
• Fluent in English (Dutch is preferred). German would be a plus.
• Proven experience in engaging with customers from different levels – from executive level to students.
• Experience working in dynamic customer facing environments.
• Technology savvy, comfortable running digital customer engagement experiences.
• Able to work flexible hours when necessary.

In return, we offer you

• A meaningful career: your work will contribute to innovative health technologies and solutions that help improve billions of lives every year.
• Health and well-being programs: to support you mentally and physically, allowing you to stay energized and be your best at work and beyond.

Our hybrid working model is defined in 3 ways:
There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.