Philips Quote Administrator 

Egypt, Eastern, Cairo 

571532461

Your role:

• Answer customer calls and register them in the service management system

• Attend daily management meetings.

• Manage the progress of the customer call and escalate if service levels are in danger

• Create a Time & Material quote based on requested services from a customer

• Get Time &Material quote approved by District Operations Manager, Team Lead or Account Manager CS

• Send the approved Time & Material quote to the customer

• Manage work in progress by reviewing the status of all service work orders and take appropriate actions to push service work orders to the next status

• Review the service work order when it has the status confirmed

• Settle cost against Field Service Engineer work center and create a time & material Invoice

• Settle cost against a contract or warranty and discuss issues with the involved FSE’s and the Team Lead Field Services (or Services Delivery Manager) in the district

You're the right fit if:

• Bachelor' s degree in relevant majors.

• Minimum 2-3 years of professional experience in Customer Services or Customer relations preferably in healthcare sector.

• Collaborative approach, able to work with multiple stakeholders

• Strong organization skills

• Good customer service and communication skills would be welcome

• MS Office Programs, SAP any ERP relevant program knowledge is a strong asset.

• Fluent in English, verbal and written in addition to local language

Indicate if this role is an office/field/onsite role.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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