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Key job responsibilities
What you will do:* You set technical priorities to align with your organization’s business strategy.
* You are a technical leader. You set the standards for other support engineers.
* You know how to break down problems into sub problems that can be worked in parallel by other Support Engineers.
* You partner with HW/SW Engineering and Quality Assurance teams to drive projects to completion.
* You lead retrospectives of error, drive improvements, ensure long term resolution.
* You look for patterns, build repeatable solutions, identify opportunities to improve Operation Excellence of the labs.
- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls
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