Amazon Quality Assurance Auditor - EU Amazon Key 

Netherlands, North Holland, Amsterdam 

570324070

Key job responsibilities
* Leverage internal tools and processes to track and report status to business partners and leaders. Share results of audits on regular basis as per established frequency and quality standards
* Take end-to-end ownership to collaborate with internal and external stakeholders to ensure identified issues are addressed and improvement has been sustained
* Maintain subject matter expertise specific to job function and general industry awareness
* Reporting of key trends, performing deep dive analysis and collaborating with global stakeholders to share critical insights for further action/ analysis
* Identify root cause and areas of improvements in the process audited. Provides ideas for process improvements to enhance process efficiency, quality and customer experience
* Use critical thinking and demonstrate high ownership while reviewing processes and technologyA day in the life* Introducing new systems and procedures that drive defect identification and reduction by partnering with internal teams and business groups to adopt improvements
* Verifying quality metrics are in place and triggering containment and corrective actions as necessary
* Creating and presenting quality reports and dashboards to KfB leadership
* Continually evaluating solutions not only for quality and business impact, but scalability
* Diving deep in the details, as well as identifying big-picture trends and recommendations based on the data

- Bachelor’s degree or equivalent
- Demonstrated strong written and verbal communication skills, including the ability to comfortably engage with internal and external stakeholders to convey complex ideas in a clear, concise manner.
- Strong attention to details and ability to analyze and identify patterns in large data sets
- Problem solving skills
- Experience creating audits and outcome reports
- Experience in MS Word, Excel, Access, and Outlook

- Experience creating audits and outcome reports
- Solid track record for delivery of high quality products
- Strong time management and ownership of deliverables
- Ability to work independently
- Knowledge of SQL and basic scripting
- Proficiency in another EU language besides English (preferably Italian or German)