JPMorgan Loan Servicing Associate 

United States, Texas, Fort Worth 

568972583

Job Description

As a Virtual Banking Assistant in Consumer Banking, you will contribute significantly to the success of the Virtual Branch helping clients by providing strong customer service, offering advice and sharing products and services to help them meet their financial needs. You will engage clients over the phone and video both inbound and outbound providing strong customer service, offering advice, sharing products and services to help them meet their financial needs by making them feel appreciated and being their advocate. You will also show initiative and proactively prevent problems for our clients while being able to maintain success in an ever-changing environment.

Job Responsibilities

Operates within established risk parameters/tolerances, and meets internal/external risk and compliance obligations, including completion of required training while learning products, services and procedures quickly and accuratelyExhibits excellent communication skills in person, over the phone and through email while professional, thorough and organized with strong follow-up skills
Possesses drive, initiative and knowledge to provide financial options for clients using a consultative approach while educating and connecting clients to technology solutions tailoring features and benefits of products and services to clients with differing needs
Displays confidence with clients when sharing advice, product knowledge and solutions while making personal connections, engaging, educating them and building lasting relationships
Required qualifications, capabilities, and skills

High school degree, GED or foreign equivalent
6+ months of customer service experience
Ability to work Virtual Branch hours, including evenings and some weekends
Preferred qualifications, capabilities, and skills