Responsible for supporting Tesla Semi Truck in North America, focusing on chassis and low voltage vehicle sub-systems such as pneumatics (air brakes, air suspension, etc.), steering, wheels/tires, towing, low voltage controllers (including harnesses and CAN), and harnesses
Perform diagnostics on field failures both remotely - looking at data logged by the vehicle – and directly in the field with onboard diagnostic tools
Respond to customer escalations and issues in real time to support troubleshooting
Coordinate with design and development teams to perform further root cause analysis with component owners where necessary
Work with quality and manufacturing teams to ensure new issues are fully investigated and that countermeasures are in place
Define requirements for on-board diagnostic methodologies and diagnostic alerts, including consideration for third-party shops, and work with the firmware development team to implement
Develop and document troubleshooting and remote diagnosis techniques with service technicians, technical support specialists and regional technical specialists
Collaborate tightly with Tesla’s hardware and software teams to ensure efficient and economical implementation and validation of new features, components, and systems
What You’ll Bring
Degree in Automotive Technology, Electrical Engineering, Mechanical Engineering, Mechatronics or similar, or equivalent experience
Minimum 2+ years of experience in automotive industry; a focus on heavy duty trucks or commercial vehicles is a plus
Experience testing, validating, diagnosing, and/or designing in the automotive industry; commercial vehicle experience preferred, especially air brakes, air suspension, 24V low voltage architecture, body on frame vehicle architecture
Knowledge of vehicle architecture and CAN (controller area networks); familiarity with SAE J1939 a plus
Experience with full product life cycles from prototype to production to aftermarket
Ability to code in Python preferred; experience with C/C++ a plus
Experience with data acquisition, analysis, and processing tools, such as SQL
Ability to read and interpret mechanical drawings; experience with CAD systems such as CATIA is a plus