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Cisco Senior TAC Support Engineer DC Routing & Switching Poland, Lesser Poland Voivodeship, Krakow 568142464
06.03.2025
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Meet the team:
- Resolve high complexity incidents involving various routing protocols, switching technologies, and platform-related issues on Cisco Nexus switches operating in NX-OS mode.
- Recreate customer technical problems within Cisco's internal labs, conducting detailed troubleshooting, debugging, and log analysis.
- Collaborate with colleagues across different technology teams to fix network environment issues.
- Work closely with engineering teams to improve product quality by identifying, reporting, and automating the detection of software defects.
- Gain a deep understanding of the software architecture and forwarding logic of Cisco Nexus Switches, enabling you to troubleshoot data center networks optimally.
- Receive targeted training and mentoring to rapidly improve your expertise.
- Primarily focus on the Data Center R&S domain while being encouraged to expand your proficiencies through additional training and team rotations.
- Act as an escalation point and mentor to other engineers.
- 5+ years of related experience in R&S technologies.
- Solid understanding of fundamental networking and protocol operations (TCP/IP, STP, OSPF, BGP...).
- Proven ability to drive complex problems in Cisco or non-Cisco networks to resolution.
- Willingness to continuously learn and apply new skills in networking and customer support environments.
- Experience with Nexus series switches and NX-OS.
- Current valid certification (CCNA/CCNP/CCIE and/or DevNet).
- Knowledge of VXLAN EVPN.
- Experience with APIs, Linux, and automation tools.
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