Amazon Senior Technical Account Manager - Staging 

Germany, Hesse, Frankfurt 

567949918

As we continue to rapidly expand AWS’s Enterprise Support organization you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and active support to achieve AWS certifications.CultureBenefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.Key job responsibilities* Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning
* Utilize technical skills to solve difficult support issues and technical challenges
* Understand operational parameters and troubleshooting process for customer issues and escalations
* Advocate for customer needs to overcome adoption blockers and drive new feature development
* Improve customer capabilities by running workshops, operations and architecture reviews
* Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption
* Work with customers across all levels from developers through to C-Suite executives

- Experience with operational parameters and troubleshooting for at least four of the following technical domains: Compute/ Storage/ Networking/ CDN/ Databases/ DevOps/ Big Data and Analytics/ Security/ Applications Development in a distributed systems environment
- Working with engineering/ technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise or Start-up industry
- German language is required for this role

- * Leading technical internal enterprise teams or external customer-facing experience with C-suite influence
- * Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
- * Experience in operational services or support environment
- * Experience in Automotive and/or Manufacturing industries
- * Experience in influencing management stakeholders on technical, operational or business strategic decisions
- * Experience with AWS services and/ or other cloud offerings