Adidas SENIOR TECHNOLOGY CONSULTANT M/F/D 

Pakistan, Punjab, Lahore 

567726473

*We do not tolerate harassment or discrimination toward any of our applicants or employees.*We actively encourage individuals with disabilities to apply and will provide reasonable accommodations throughout the recruitment process.

Purpose & Overall Relevance for the Organization:

Specialist advice

• Actively maintains deep knowledge in ServiceNowIT Operations Management (ITOM)with strong focus onAIOps, Event Management, Service Mapping and Site Reliability Engineering (SRE)

• Provides detailed and specific advice onITOM, IT Service Management (ITSM), and other ServiceNow modules (e.g., App Engine, Retail Service Management) to support the organization’s planning and operations.

• Recognizes and identifies the boundaries of their own specialist knowledge while continuously expanding expertise in adjacent ServiceNow solutions.

• Collaborates with other ServiceNow and IT specialists to ensure advice is aligned with organizational needs and industry best practices.

Business analysis

• Investigates operational requirements, problems, and opportunities, with a focus on ITOM and ITSM processes such as incident reduction, service availability, event correlation, root cause analysis, and automation through AIOps.

• Assists in the analysis of stakeholder objectives and technical requirements, especially around system reliability, observability, and proactive monitoring.

• Works with stakeholders to identify benefits and available options for ITOM, ITSM, and other ServiceNow modules, including App Engine and Retail Service Management, and supports the definition of acceptance tests.

Requirements definition and management

• Defines and manages scoping, requirements, and prioritization activities forITOM, ITSM, App Engine and other modulesof medium size and complexity.

• Facilitates input from stakeholders, provides constructive challenge, and ensures effective prioritization of ITOM, ITSM, SRE, and automation-related requirements.

• Establishes requirements baselines, ensures traceability, and manages change requests in line with change management policy.

Porting/software configuration

• Configures ServiceNow ITOM and AIOps modules, including event management, service mapping and other

• Configures and optimizesITSM modules(e.g., Incident, Problem, Change, Request, CMDB) to improve service reliability and efficiency.

• Assists in configuring additional modules (e.g., App Engine, Retail Service Management) when relevant to business needs.

Application support

• Provides expert support for ITOM, ITSM, and AIOps modules, ensuring proactive monitoring, incident reduction, and stability of IT services.

• Uses application management and observability tools to collect performance, reliability, and service health metrics.

• Conducts application maintenance tasks to ensure high service availability and operational excellence.

Key Relationships:

• Global IT

• Respective business functions (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail)

• IT Operations & Service Management teams (including SRE and observability functions)

• Enterprise Architecture and Platform Engineering

• HR Management

Requisite Education and Experience / Minimum Qualifications:

• Four-year college or university degree with focus on Business Administration, Computer Science, IT, or related areas, or equivalent combination of education and experience.

• Proficient spoken and written command of English.

• At least 7 years of experience in IT.

• 5 years of experience in ServiceNow platforms, with proven expertise inITOM (AIOps, Discovery, Service Mapping, Event Management)andITSM modules

• Experience with additional ServiceNow modules such asApp EngineandRetail Service Managementis a strong plus.

• 2 years of experience in team management.

• Strong understanding & knowledge of regional and global market landscape and the respective customer needs.

• Managed critical elements of cross-functional and regional projects.