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• Build cloud-cost DevOps Integration features in the product while collaborating with the engineering, documentation, and design teams.
• Lead discovery sessions with customers and other stakeholders, to uncover requirements alongside design, user research and engineering.
• Understand the customer requirements, and their relative priorities and map those out in systems of record, culminating in an engineering backlog of well-defined, high-quality, prioritized user stories that deliver solutions to meet and exceed stakeholder requirements. and drawing out and testing end-to-end solutions that meet customer expectations.
• Act as a consultant and SME to various sales engineers and peers and help in understanding solutions and feature behavior for various business use cases.
• Deliver technical presentations detailing the value proposition of features as well as including the entire software stack.
• Collaborate with software architects to discuss potential solutions to customer problems.
• Work closely with developers to identify any gaps between developed features and acceptance criteria, to investigate and resolve any technical issues.
• Participate in most phases of the Product Development Life Cycle discovering, delivering, and launching solutions to help customers meet their business objectives.
• Architect and implement methodologies and test approaches that validate features and ensure the accuracy of quality requirements.
• Develop performance benchmarks, monitor feature usage & test the software deployments to establish performance baselines to meet response time & scalability requirements.
• Use a combination of customer data and market research to prioritize new functionality into an aggressive roadmap that balances new functionality, improvements, and technical debt.
• Ensure field teams have the content and context necessary to help customers leverage all functionality (new and existing) in your defined area.
• Maintain a current understanding of industry and technology trends.
• A customer-centric focus on how to deliver business value with a keen understanding of the IT enterprise ecosystem
• Enjoy working with highly technical customers and team members, large enterprise customers, and executives.
• Excellent communication and interpersonal skills.
• Excellent analytical and quantitative skills; ability to use data and metrics to make recommendations.
Required Technical and Professional Expertise
• Combine creative thinking and analytics to develop a deep understanding of Turbonomic’s business
• Experience with user data to make product recommendations for the roadmap to improve feature engagement.
• Understand the complexity of multiple stakeholders (our target personas) across the buyer journey and use that knowledge to created tailored programs
• Have solid organizational skills, be strategic in your thought processes, and structured in your execution.
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